{"id":67,"date":"2026-06-03T20:30:18","date_gmt":"2026-06-03T20:30:18","guid":{"rendered":"https:\/\/comfortsleepdistribution.com\/?page_id=67"},"modified":"2026-09-30T17:00:51","modified_gmt":"2026-09-30T17:00:51","slug":"warranty-delivery","status":"publish","type":"page","link":"https:\/\/comfortsleepdistribution.com\/es\/warranty-delivery\/","title":{"rendered":"Warranty & Delivery"},"content":{"rendered":"
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Warranty & Delivery<\/h1>

Every Hotel Collection mattress is covered by our 8-year transferable commercial warranty, with local service from Barbados and reliable delivery across the Caribbean.<\/p><\/div><\/section> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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8-Year Transferable Commercial Warranty<\/h2>

One warranty across all three tiers, built for high-turnover hospitality<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Years 1\u20133<\/h3>
Full coverage<\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/path><\/path><\/svg>Coverage<\/h4>

Repair or replacement of any mattress with a manufacturing defect in materials or workmanship, at no charge<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/path><\/path><\/path><\/path><\/path><\/svg>Conditions<\/h4>

Claim in writing with your order or invoice reference and photos of the defect<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Years 4\u20138<\/h3>
Pro-rata coverage<\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/path><\/path><\/svg>Coverage<\/h4>

Repair, replacement or credit on a pro-rata basis: you pay (years elapsed \u00f7 8) of the current list price, plus freight<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/path><\/path><\/path><\/path><\/path><\/svg>Conditions<\/h4>

We may inspect the mattress at your property before agreeing a remedy<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Fully Transferable<\/h3>
Stays with the mattress<\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/path><\/path><\/svg>Coverage<\/h4>

Passes automatically to a new owner of the hotel, villa or business where the mattresses are installed, with no fee or paperwork<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/path><\/path><\/path><\/path><\/path><\/svg>Conditions<\/h4>

Proof of original supply (your order or invoice reference) is all that is needed<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Service & Support: Regional vs. International<\/h2>

A warranty is only as good as its execution. Here's what makes CARICOM manufacturing the smarter choice for Caribbean properties.<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Service Element<\/th>International Suppliers<\/th>Comfort Sleep (Regional)<\/th><\/tr><\/thead>
Warranty Claim Process<\/td>Contact distributor \u2192 Photos required \u2192 Overseas approval \u2192 Wait for shipping<\/td><\/path><\/path><\/svg>Single point of contact in Barbados \u2192 Photos \u2192 Inspection \u2192 Replacement shipped direct from the factory<\/td><\/tr>
Replacement Timeline<\/td>8-16 weeks (overseas shipping + customs)<\/td><\/path><\/path><\/svg>Typically 2\u20133 weeks, direct from the factory<\/td><\/tr>
Communication<\/td>Time zone differences, email-only support<\/td><\/path><\/path><\/svg>Same time zone: phone, WhatsApp and email<\/td><\/tr>
Import Duty<\/td>Duty applies on every order<\/td><\/path><\/path><\/svg>Duty-free under CARICOM<\/td><\/tr>
Order Size<\/td>Minimum order quantities, long lead times<\/td><\/path><\/path><\/svg>Flexible quantities; pilot orders from 2 rooms<\/td><\/tr>
Total Downtime<\/td>8-16+ weeks per issue<\/td>About 2\u20133 weeks per issue<\/td><\/tr><\/tbody><\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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8-Year Transferable Warranty<\/h4>

Full coverage for commercial use with hassle-free claims process<\/p>Request Full Terms \u2192<\/a><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CARICOM Delivery Network<\/h4>

About 10 days to Barbados and 14\u201321 days to other islands, duty-free under CARICOM<\/p>Get Delivery Quote \u2192<\/a><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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24\/7 Support Hotline<\/h4>

WhatsApp, phone, and email support during your business hours<\/p>Call Now \u2192<\/a><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Service timelines are based on Barbados operations; other islands may vary. Please inspect every delivery on arrival and report any shortage or transit damage in writing, with photos, within 3 business days. Commercial orders are final once shipped. Full terms are set out in our Delivery, Warranty & Returns Agreement, provided with every commercial account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How to File a Warranty Claim<\/h2>

Simple, transparent process with quick resolution<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Contact Support<\/h3>

Email or call with your order or invoice reference and a description of the issue<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Documentation<\/h3>

Send photos of the defect and the law label, and keep the mattress available for inspection<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Review<\/h3>

Our team reviews your claim within 48-72 hours<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Resolution<\/h3>

Approved claims receive replacement delivery within 2-3 weeks<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What's NOT Covered<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Normal wear and tear, and foam softening within normal tolerances<\/p><\/div>

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Comfort, firmness or size preference<\/p><\/div>

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Stains, cuts, burns, water damage or hygiene issues<\/p><\/div>

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Damage from an unsuitable or unsupportive base or foundation<\/p><\/div>

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Guest misuse, unapproved cleaning agents or alterations<\/p><\/div>

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Transit damage not reported within 3 business days of delivery<\/p><\/div>

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Goods sold as-is (factory seconds or ex-display)<\/p><\/div><\/div> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Delivery Information<\/h2>

Every order ships direct from our factory in Guyana to your property<\/p><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Barbados<\/h3><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Timeline<\/p>

About 10 days<\/p><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Delivery Cost<\/p>

Quoted per order<\/p><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Other Caribbean Islands<\/h3><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Timeline<\/p>

14\u201321 days<\/p><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Delivery Cost<\/p>

Quoted per order<\/p><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Duty-free under CARICOM. Bulk pricing available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Antigua<\/text>Dominica<\/text>St Lucia<\/text>St Vincent<\/text>Grenada<\/text>Trinidad & Tobago<\/text>Barbados<\/text>Distribution office<\/text>Orders \u00b7 delivery scheduling \u00b7 warranty<\/text>Guyana factory<\/text>Every order ships direct from here<\/text><\/svg><\/div>

Shipped direct from the factory to your island<\/h3>

Every order is made and shipped straight from our manufacturer in Guyana to your property, with no extra handling or warehouse stop along the way.<\/p>

Our Barbados office is your single point of contact: quotes, orders, delivery scheduling and warranty support, all in your time zone.<\/p>

<\/i>Direct shipment from the factory<\/span><\/b>Comfort Sleep office, Barbados<\/span>Also shipping to Jamaica and other CARICOM states<\/span><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t
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Delivery Services Include:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Delivery to room of choice<\/p><\/div>\t

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Unpacking and setup<\/p><\/div>\t

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Packaging removal<\/p><\/div>\t

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Old mattress removal (add'l fee)<\/p><\/div><\/div> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Need Help with a Warranty Claim?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tOur customer support team is ready to assist with any warranty questions or claims. We’re committed to making the process as smooth as possible.\t\t\t\t\t\t\t\t<\/div>\n\t\t
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Phone<\/p>

+1 (246) 228-7378<\/p><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Email<\/p>

info@comfortsleepdistribution.com<\/p><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Support Hours<\/p>

Monday - Friday: 9:00 AM - 4:00 PM AST<\/p>

Saturday: 9:00 AM - 12:30 PM AST<\/p><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Quick Tips for Warranty Maintenance<\/h3>\t\t\t\t<\/div>\n\t\t
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Use a Mattress Protector<\/p>

Strongly recommended: stains and moisture damage are not covered by the warranty<\/p><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Proper Foundation<\/p>

Use a solid platform or slatted base with slats no more than 3 inches apart<\/p><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Keep Your Invoice<\/p>

Keep your invoice or order number on file - you will need it for warranty claims<\/p><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Don't Remove Law Label<\/p>

The law label carries the batch reference that helps us process your claim quickly<\/p><\/div><\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ready to Outfit Your Property?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Every mattress comes with an 8-year transferable commercial warranty and professional delivery across the Caribbean.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\tExplore the Hotel Collection<\/a>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tView Hotel Collection<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Warranty & Delivery Every Hotel Collection mattress is covered by our 8-year transferable commercial warranty, with local service from Barbados and reliable delivery across the Caribbean. 8-Year Transferable Commercial Warranty One warranty across all three tiers, built for high-turnover hospitality Years 1\u20133 Full coverage Coverage Repair or replacement of any mattress with a manufacturing defect […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-67","page","type-page","status-publish","hentry"],"yoast_head":"\nCommercial Mattress Warranty & Delivery | Comfort Sleep Distribution<\/title>\n<meta name=\"description\" content=\"Every hotel mattress comes with an 8-year transferable commercial warranty, plus delivery across Barbados and the Eastern Caribbean. 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