Warranty & Delivery
Comprehensive protection and reliable delivery across the Caribbean. Your investment is protected by our industry-leading warranties.
Consumer Product Warranties
Industry-leading coverage for residential use
Comfort Night Magic
Coverage
Full replacement for manufacturing defects, sagging >1.5 inches, structural failures
Conditions
Proper foundation, no stains/damage, original purchaser
Comfort Custom Luxury
Coverage
Full replacement for manufacturing defects, sagging >1 inch, foam degradation, cooling system failure
Conditions
Proper foundation, mattress protector required, original purchaser
Comfort Dreamer Back Support
Coverage
Full replacement for manufacturing defects, sagging >0.75 inches, any structural or material defects
Conditions
Proper foundation, mattress protector required, transferable once
Commercial/Hotel Warranties
Designed for high-turnover hospitality environments
Hotel Comfort
Coverage
Replacement for manufacturing defects, sagging >2 inches under commercial use
Conditions
Institutional use only, proper foundation, no guest damage
Hotel Elite
Coverage
Replacement for manufacturing defects, sagging >1.5 inches, material failures under high-turnover use
Conditions
Institutional use, mattress protectors, transferable between property owners
Hotel Luxury
Coverage
Comprehensive replacement for any manufacturing defects, sagging >1 inch, lifetime edge support guarantee
Conditions
Institutional use, protectors required, fully transferable
Service & Support: Regional vs. International
A warranty is only as good as its execution. Here's what makes CARICOM manufacturing the smarter choice for Caribbean properties.
| Service Element | International Suppliers | Comfort Sleep (Regional) |
|---|---|---|
| Warranty Claim Process | Contact distributor → Photos required → Approval from USA → Wait for shipping | Single point of contact → Inspection within 48hrs → Immediate replacement |
| Replacement Timeline | 8-16 weeks (ship from USA + customs) | 48 hours (warehouse stock available) |
| Defective Mattress Logistics | Ship back to USA at your expense | We handle pickup and disposal |
| Communication | Time zone differences, email-only support | Same time zone, phone/WhatsApp/email |
| Emergency Inventory | Must wait for new shipment | Local warehouse maintains stock |
| Custom Orders | Minimum order quantities, long lead times | Flexible quantities, 3-4 week custom runs |
| On-Site Support | Rare, requires international travel | Available within 24-48 hours |
| Total Downtime | 60-120+ days per issue | 2-3 days per issue |
7-Year Transferable Warranty
Full coverage for commercial use with hassle-free claims process
Download Terms →CARICOM Delivery Network
2-4 week delivery to all major Caribbean islands, tariff-free
Get Delivery Quote →How to File a Warranty Claim
Simple, transparent process with quick resolution
Contact Support
Email or call with your purchase details and description of the issue
Documentation
Provide photos, original receipt, and law label from mattress
Review
Our team reviews your claim within 48-72 hours
Resolution
Approved claims receive replacement delivery within 2-3 weeks
What's NOT Covered
Damage from improper foundations or bed frames
Stains, burns, cuts, or physical damage
Normal comfort preference changes
Commercial use of residential mattresses
Mattresses without original law labels
Purchases without proof of receipt
Delivery Information
Professional delivery service across the Caribbean
Barbados
Timeline
5-7 business days
Delivery Cost
Free delivery on orders over BBD $500
Eastern Caribbean (Antigua, St. Lucia, St. Vincent)
Timeline
10-14 business days
Delivery Cost
Flat rate BBD $150 per mattress
Trinidad & Tobago
Timeline
12-16 business days
Delivery Cost
Flat rate BBD $200 per mattress
Other CARICOM States
Timeline
14-21 business days
Delivery Cost
Custom quote based on location
Delivery Services Include:
Delivery to room of choice
Unpacking and setup
Packaging removal
Old mattress removal (add'l fee)
Need Help with a Warranty Claim?
Phone
+1 (246) 555-SLEEP
warranty@comfortsleep.bb
Support Hours
Monday - Friday: 9:00 AM - 5:00 PM AST
Saturday: 9:00 AM - 1:00 PM AST
Quick Tips for Warranty Maintenance
Use a Mattress Protector
Required for Comfort Custom Luxury and above to maintain warranty
Proper Foundation
Use a solid platform or slatted base with slats no more than 3 inches apart
Don't Remove Law Label
The white law label is required for all warranty claims
Ready to Purchase?
Contact
- Lot 18, Warehouse #1
Lears Business Park
Lears Road, St. Michael - +1 (246) 228-REST
- info@comfortsleepdistribution.com