90-Day Risk-Free Trial
The Pilot Program
How the Pilot Program Works
A straightforward five-step process from application to full property conversion
Apply Online
Submit your property details, room count, and preferred mattress tier through our contact form.
Consultation
Our hospitality specialist reviews your application and schedules a property visit or call within 48 hours.
Pilot Installation
We deliver and install mattresses in 2-5 selected rooms. White-glove service included.
Test & Evaluate
Run the pilot for 90 days. Collect guest feedback. Track comfort complaints and reviews.
Full Conversion
Love the results? Apply the pilot cost toward your full property order. No wasted investment.
Program Benefits
Eligibility Requirements
| Property Type | Hotels, Resorts, Boutique Properties, Villas |
| Minimum Rooms | 2 pilot rooms (no maximum) |
| Pilot Duration | 90 days |
| Eligible Tiers | Hotel Comfort, Hotel Elite, Hotel Luxury |
| Regions Served | All CARICOM member states |
| Approval Timeline | 3-5 business days |
Frequently Asked Questions
Everything you need to know about the pilot program
What happens after the 90-day pilot?
You have three options: convert to a full property order (with pilot cost credited), extend the pilot period, or return the mattresses. There's no obligation to purchase.
Is the pilot program free?
The pilot program is not free — you pay for the mattresses used during the trial. However, this cost is fully credited toward a full property order if you choose to convert.
How many rooms must be in the pilot?
We recommend a minimum of 2 rooms to gather meaningful guest feedback. There's no maximum — some properties pilot up to 20 rooms.
Can I mix tiers in the pilot?
Yes. Many properties test different tiers in different room categories to find the right match for each accommodation type.
What support do I receive during the pilot?
You receive priority access to our hospitality team, guest feedback tracking templates, and a mid-pilot check-in call with your account manager.
Do you handle delivery and installation?
Yes. Our team delivers and installs pilot mattresses with full white-glove service. We also remove and dispose of existing mattresses if required.
What a Pilot Property Said
"We piloted 5 rooms with the Hotel Elite line. Within 30 days, those rooms had noticeably better guest reviews. We converted all 80 rooms three months later. The pilot program made the decision easy."
Ready to Start Your Pilot?
Contact
- Lot 18, Warehouse #1
Lears Business Park
Lears Road, St. Michael - +1 (246) 228-REST
- info@comfortsleepdistribution.com