Every Hotel Collection mattress is covered by our 8-year transferable commercial warranty, with local service from Barbados and reliable delivery across the Caribbean.
One warranty across all three tiers, built for high-turnover hospitality
Repair or replacement of any mattress with a manufacturing defect in materials or workmanship, at no charge
Claim in writing with your order or invoice reference and photos of the defect
Repair, replacement or credit on a pro-rata basis: you pay (years elapsed ÷ 8) of the current list price, plus freight
We may inspect the mattress at your property before agreeing a remedy
Passes automatically to a new owner of the hotel, villa or business where the mattresses are installed, with no fee or paperwork
Proof of original supply (your order or invoice reference) is all that is needed
A warranty is only as good as its execution. Here's what makes CARICOM manufacturing the smarter choice for Caribbean properties.
| Service Element | International Suppliers | Comfort Sleep (Regional) |
|---|---|---|
| Warranty Claim Process | Contact distributor → Photos required → Overseas approval → Wait for shipping | Single point of contact in Barbados → Photos → Inspection → Replacement shipped direct from the factory |
| Replacement Timeline | 8-16 weeks (overseas shipping + customs) | Typically 2–3 weeks, direct from the factory |
| Communication | Time zone differences, email-only support | Same time zone: phone, WhatsApp and email |
| Import Duty | Duty applies on every order | Duty-free under CARICOM |
| Order Size | Minimum order quantities, long lead times | Flexible quantities; pilot orders from 2 rooms |
| Total Downtime | 8-16+ weeks per issue | About 2–3 weeks per issue |
Full coverage for commercial use with hassle-free claims process
Request Full Terms →About 10 days to Barbados and 14–21 days to other islands, duty-free under CARICOM
Get Delivery Quote →Service timelines are based on Barbados operations; other islands may vary. Please inspect every delivery on arrival and report any shortage or transit damage in writing, with photos, within 3 business days. Commercial orders are final once shipped. Full terms are set out in our Delivery, Warranty & Returns Agreement, provided with every commercial account.
Simple, transparent process with quick resolution
Email or call with your order or invoice reference and a description of the issue
Send photos of the defect and the law label, and keep the mattress available for inspection
Our team reviews your claim within 48-72 hours
Approved claims receive replacement delivery within 2-3 weeks
Normal wear and tear, and foam softening within normal tolerances
Comfort, firmness or size preference
Stains, cuts, burns, water damage or hygiene issues
Damage from an unsuitable or unsupportive base or foundation
Guest misuse, unapproved cleaning agents or alterations
Transit damage not reported within 3 business days of delivery
Goods sold as-is (factory seconds or ex-display)
Every order ships direct from our factory in Guyana to your property
Timeline
About 10 days
Delivery Cost
Quoted per order
Timeline
14–21 days
Delivery Cost
Quoted per order
Duty-free under CARICOM. Bulk pricing available.
Every order is made and shipped straight from our manufacturer in Guyana to your property, with no extra handling or warehouse stop along the way.
Our Barbados office is your single point of contact: quotes, orders, delivery scheduling and warranty support, all in your time zone.
Delivery to room of choice
Unpacking and setup
Packaging removal
Old mattress removal (add'l fee)
Phone
+1 (246) 228-7378
info@comfortsleepdistribution.com
Support Hours
Monday - Friday: 9:00 AM - 4:00 PM AST
Saturday: 9:00 AM - 12:30 PM AST
Use a Mattress Protector
Strongly recommended: stains and moisture damage are not covered by the warranty
Proper Foundation
Use a solid platform or slatted base with slats no more than 3 inches apart
Don't Remove Law Label
The law label carries the batch reference that helps us process your claim quickly
Every mattress comes with an 8-year transferable commercial warranty and professional delivery across the Caribbean.
